AUTHENTICITY:

Watch Direct is an Authorised Retailer and only sells new and original watches.  All watches ship in a branded gift box.

WATCH WARRANTY:

Warranty ranges from 1 to 5 years depending on the brand.  Warranty period is clearly stated each each product page.

*Warranty does not cover "external damage" to the product. Watch Direct or the manufacturer will not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bezel, watch bracelet, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

*Please note that swimming with a watch is always a risk regardless of the water rating on the watch.   Water damage is not covered under the warranty by WATCHDIRECT.COM.AU nor any manufacturer.  We do not recommend swimming with your watch.

After Sale Service:

With 10 years of service and over 30,000 customers served you can rest assured we will be here for as long as you need us.  Weather it is warranty service or out of warranty we can help you with all your watch needs.

Australian Consumer Law:

There are consumer guarantees that apply automatically:

    • Acceptable quality

    • Products will match description or sample

    • Products will be fit for purpose

    • Title, possession and security

    • Repairs and spare parts