Returns

Starting 1st November 2024, Returns will be extended until 31st January, 2025.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@watchdirect.com.au.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Start a Return

1. Click here to visit our Return Centre.

2. You will need to supply your order number and email associated with your order. 

3. Follow the steps to lodge your return request.

Unfortunately, we cannot accept returns on gift cards.