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Shipping & Returns

Holiday Returns Policy

In addition to our standard 14-day return policy, all orders placed by Dec. 18, 2017, will be eligible for an extended return period until Jan. 15, 2018.  Returns are subject to our returns policy below.

 

Domestic & International Shipping Times

Watch Direct sources watches both locally and internationally so expect shipment from different couriers such as Australia Post, DHL, FedEx, USPS, UPS.   

 
Country Cost Estimated Delivery Time
Australia FREE 3-5 Business Days 
New Zealand $19.99 6-8 Business Days
US $19.99 6-8 Business Days
Canada $19.99 6-8 Business Days
     

 

Return Policy:

Watch Direct is happy to offer a 14 day return on all products.

Qualified products may be returned for exchange or for a full refund within 14 days of purchase.  You must return the product in new and unworn condition in the original packaging for a full refund. All product packaging and certificates of authenticity must be returned with the product. Any product(s) returned without original material and tags will be rejected. 

 

 

Quality and Accuracy testing:

 

In order for us to offer our hassle free 1 Year Warranty,  we conduct quality and accuracy tests to all products prior to shipping.  This period is usually 2-4 business days. By doing this we ensure that you the customer, get functional watches and peace of mind with every purchase.

 

 

How do I request a return?

To request a return login to your account here and click on completed orders,  you will see a link to return your items.

 

If you do not have an account, contact us here and send us your:

Full name

Order#

Phone#

Email

Reason for return.


After you have finished one of the steps above you will be contacted by one of our team members.